Club98 Privacy Policy – Our Commitment to Your Data

1Information We Collect

In operating the Club98 platform, we collect several categories of information from users. This collection is carried out transparently and solely for the purposes stated in this policy.

Information you provide directly:

• Full name, date of birth, and identification card number (for the KYC process).
• Email address, phone number and mailing address.
• Bank account or e-wallet details used for deposits and withdrawals.
• Financial transaction history on the platform, including deposits, withdrawals, and wagering activity.
• Communications you send to the club98 support team, including live chat logs.

Information collected automatically:

• IP address, device type, operating system and web browser used.
• General location data based on IP address (state/country, not precise location).
• Session time and duration, pages visited, and navigation patterns within the platform.
• Cookie data and device identifiers for security and user experience improvement purposes.

2How We Use Your Information

Personal information collected by club98 is used strictly for the following purposes and will not be used outside this scope without your consent:

We do not make any automated decisions that significantly affect you based solely on data processing without human review, except for real-time fraud detection required to protect platform security.

3Sharing Information with Third Parties

Club98 does not sell or disclose your personal information to third parties except in the following limited circumstances:

• Payment Service Providers: Required transaction information is shared with approved payment processors to complete your deposits and withdrawals. All our payment partners comply with strict industry security standards.
• KYC and Identity Verification Providers: Identity information is shared with trusted third-party KYC service providers to meet regulatory compliance requirements.
• Regulatory Bodies and Authorities: Club98 will disclose information to authorities when required by law, court order or the directives of relevant regulatory bodies.
• Platform Analytics: Anonymised and aggregated usage data may be shared with analytics providers for platform improvement purposes. This data cannot be used to personally identify you.

All third parties we work with are bound by strict confidentiality and data protection agreements. They are only permitted to use your information for the purposes specified in those agreements, and club98 conducts regular reviews of their privacy practices.

4Data Security

Club98 continuously invests in security infrastructure to ensure your personal data remains protected at all times. Our technical and organisational security measures include:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols.
• Data encryption at rest for sensitive information in our databases.
• Role-based access control (RBAC) ensuring only authorised staff can access user data.
• Regular access log audits and real-time anomaly monitoring.
• Regular security testing including independent penetration testing.
• Information security training programme for all club98 staff.
• Tested incident response procedures to swiftly address any data breaches.

While we take all reasonable measures, no security system can be guaranteed 100% safe. In the event of a significant data breach affecting your information, we are committed to notifying you within the timeframe required by applicable law and taking immediate remedial action.

5Cookies and Tracking Technologies

Club98 uses cookies and similar tracking technologies to enhance the user experience, maintain session security and analyse platform usage. There are three categories of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification, session management and security. These cookies cannot be disabled as they are critical to platform operations.
• Functional Cookies: Saving your preferences such as language, time zone, and display settings to provide a more personalised experience. You can disable these cookies without affecting core platform functionality.
• Analytics Cookies: Collecting anonymised data on usage patterns to help us understand how users interact with the platform and identify areas for improvement.

You can manage your cookie settings through your web browser settings. Note that disabling certain cookies may affect the functionality or user experience of the Club98 platform. Modern web browsers allow you to view, manage and delete stored cookies with ease.

6User Rights Over Personal Data

As a club98 user, you have the following rights regarding your personal information that we hold:

To exercise any of the above rights, contact club98's privacy team via email or live chat. We will process your request within 30 business days from the date we receive your complete request.

7Data Retention

Club98 retains your personal information only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law.

• Active account data: Retained for the duration your account is active and for the required period following account closure to fulfil legal obligations.
• Financial transaction records: Retained for a minimum of seven (7) years from the transaction date in accordance with financial and tax legal requirements.
• KYC Documents: Retained for the period specified by regulatory compliance requirements, typically five (5) years after account closure.
• Support communication logs: Retained for two (2) years for reference and dispute resolution purposes.
• Anonymised analytics data: May be retained indefinitely as it contains no personally identifiable information.

Once the retention period expires or the data is no longer needed, Club98 will securely delete or destroy the data using methods that prevent recovery.

8Changes to This Privacy Policy

Club98 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform improvements.

When significant changes occur, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying a clear notice within the platform to inform users of the changes.
• Sending a notification to your registered email for significant changes that affect your privacy rights.

Your continued use of the club98 platform after policy changes take effect is considered your acceptance of the latest version of the Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

9Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how club98 handles your personal data, please reach out to us through the following channels:

We are committed to taking every privacy-related enquiry seriously and providing clear, timely responses. Your trust is our priority, and we will always strive to ensure your personal information is handled with full responsibility.